At Vastario, we are committed to delivering your décor pieces safely, quickly, and efficiently. This Shipping & Delivery Policy outlines how we handle the processing, shipping, and delivery of all orders placed through our website.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
You will receive a confirmation email once your order has been successfully processed.

2. Shipping Timeframes

Our estimated delivery times are as follows:

• United States: 5–10 business days

• International Orders: 10–20 business days (depending on destination and customs clearance)

Delivery times may vary based on product availability, destination, and external factors such as customs or weather conditions.

3. Shipping Charges

Shipping costs are calculated at checkout based on your delivery location and the total weight of your order. Occasionally, we may offer free shipping promotions — details will be displayed during checkout or on our homepage.

4. Order Tracking

Once your order has been shipped, you will receive an email with your tracking number and a link to track your shipment. Please allow up to 48 hours for tracking information to become active.

5. Delivery Address

Please ensure that all delivery information provided is accurate and complete. Vastario is not responsible for delays or lost packages due to incorrect shipping details. If you notice an error, contact our support team immediately after placing your order.

6. Delayed or Lost Deliveries

While we work with reliable carriers, unexpected delays can occasionally occur. If your order has not arrived within the estimated timeframe, please contact us and we will investigate with the shipping carrier to resolve the issue promptly.

7. Customs, Duties, and Taxes

For international deliveries, customs fees or import taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price.

8. Damaged Packages

If your package arrives damaged, please take clear photos of the packaging and items, and contact us within 48 hours of delivery. We will assess the situation and offer a replacement or refund where applicable.

9. Undeliverable Packages

If a package is returned to us due to an incorrect address or multiple failed delivery attempts, we will contact you to arrange re-shipment. Additional shipping charges may apply.

10. Contact Information

For all shipping or delivery inquiries, please contact us:
📞 Phone: +1 589 473 2349
📧 Email: support@vastario.online
🏠 Address: 28 Fanshaw Ave, Yonkers, NY 10905, USA