At Vastario, we take great pride in offering high-quality décor items that combine craftsmanship, style, and durability. This Warranties Policy explains what is covered under our warranty terms, how to make a claim, and what limitations may apply.

1. Warranty Coverage

All eligible products purchased from Vastario come with a 30-day limited warranty from the date of delivery. This warranty covers manufacturing defects, material faults, or damage that occurs during normal use of the product.

2. What the Warranty Covers

Our warranty applies to:

• Manufacturing defects or quality issues identified upon delivery

• Structural faults or craftsmanship defects under normal usage

• Missing parts or components directly resulting from production error

3. What the Warranty Does Not Cover

This warranty does not cover:

• Normal wear and tear from regular use

• Damage caused by misuse, accidents, or improper handling

• Modifications or repairs performed by unauthorized parties

• Damage resulting from exposure to extreme conditions (e.g., humidity, heat, or sunlight)

• Minor variations in color, texture, or finish — as these are natural characteristics of handmade or crafted décor items

4. Warranty Period

The standard warranty period is 30 days from the date of receipt. Certain items may include extended coverage; if applicable, this will be clearly mentioned in the product description.

5. How to Submit a Warranty Claim

To make a warranty claim, please contact our support team at support@vastario.online and include:

• Your order number

• A clear description of the issue

• Photos or videos showing the defect

Our quality team will review your claim and provide further instructions within 3–5 business days.

6. Resolution Options

If your claim is approved, Vastario may, at its discretion:

• Replace the defective item with a new one

• Offer a suitable replacement product of equal value

• Provide a partial or full refund depending on the situation

7. Shipping Costs for Warranty Claims

If the claim is approved, Vastario will cover return shipping for defective products. However, if the item is found to be ineligible for warranty coverage, shipping costs will be the responsibility of the customer.

8. Proof of Purchase

A valid proof of purchase, such as an order confirmation or receipt, is required to process all warranty claims. Claims submitted without proof of purchase cannot be processed.

9. Limitation of Liability

Vastario liability under this warranty is limited solely to repair, replacement, or refund of the defective item. We are not responsible for indirect or incidental damages resulting from product use or inability to use the item.

10. Contact Information

For warranty-related inquiries or claims, please contact us:
📞 Phone: +1 589 473 2349
📧 Email: support@vastario.online
🏠 Address: 28 Fanshaw Ave, Yonkers, NY 10905, USA